At FAD, we want you to love what you ordered! However, if something isn’t right, we are here to help. Our exchange policy is designed to ensure a hassle-free process in case you need to return or exchange any item.

Eligibility for Exchange:

You may exchange products within 4 days of receiving your order, under the following conditions:
The item(s) is damaged, faulty, or defective upon delivery.
The item(s) you received does not match the specifications of what you ordered or is different from the product listed on your order.

How to Request an Exchange:

If you want to raise a dispute, please notify us within 2 days of receiving the product.
Reach out to us via email at hello@fashbyad.com or contact us on 03336789323.
We handle each case with attention and fairness, so don’t hesitate to get in touch.

Exchange Process:

For faulty, damaged, or defective items, we will send you a replacement as soon as the issue is confirmed.
Please send photographic evidence of the damaged or faulty item to hello@fashbyad.com within 4 days of receiving your order.

Exchanges Not Accepted:

Unfortunately, exchanges cannot be processed in the following cases:
The exchange request is made after the 4-day period.
The product has been used or damaged due to personal handling.
The product has been tampered with.
Any item, including tags, labels, packaging, or accessories, is missing from the returned product.

Refunds:

At this time, FAD does not offer a refund or money-back guarantee for any purchases.